FAQ - Frequently Asked Questions
Frequently Asked Questions
SHIPPING & DELIVERY
Q: Where do you ship from?
A: All our furniture ships directly from warehouses in the United States, ensuring fast and reliable delivery.
Q: How long does shipping take?
A: Most orders arrive within 5-10 business days within the continental US. You'll receive tracking information once your order ships.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders within the continental United States.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. International shipping may be available in the future.
Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email as soon as your order ships.
PRODUCTS & ASSEMBLY
Q: Do your desks require assembly?
A: Yes, most of our furniture requires some assembly. Each product comes with clear instructions and all necessary hardware.
Q: What materials are your products made from?
A: Our furniture features high-quality materials including solid wood, engineered wood, and durable metal frames in our signature industrial style.
Q: Are the desk dimensions accurate?
A: Yes! All product dimensions are carefully measured and listed on each product page. Please check measurements before ordering to ensure proper fit.
Q: Can I see the weight capacity of desks?
A: Weight capacity information is included in each product description. Most of our desks support 150-300 lbs depending on the model.
ORDERS & PAYMENTS
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods.
Q: Is my payment information secure?
A: Yes! All transactions are encrypted and processed through secure payment gateways. We never store your payment information.
Q: Can I modify or cancel my order?
A: Please contact us immediately at support@veyronstore.com if you need to modify or cancel your order. Once shipped, we cannot make changes.
RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day return policy on most items. Furniture must be in original condition with all parts and packaging. Some assembly may need to be undone for return shipping.
Q: How do I return an item?
A: Contact us at support@veyronstore.com with your order number and reason for return. We'll provide return instructions and a return label if applicable.
Q: Are there any items that can't be returned?
A: Custom or personalized items cannot be returned unless defective. Please review our full Return Policy for details.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect your returned item.
CONTACT & SUPPORT
Q: How can I contact customer support?
A: Email us at support@veyronstore.com - we typically respond within 24 hours on business days.
Q: Do you have a showroom?
A: We're an online-only store, which allows us to offer premium furniture at competitive prices with free shipping!
Still have questions? Contact us at support@veyronstore.com